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Store Policy

At Tulsa Candle Co., we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Returns/Exchanges

We take pride in our work and want to provide only the very best. All of our products are carefully inspected before they are packed and shipped to you. We will happily replace or refund products damaged during shipment if a photo of damage is submitted within 10 days of delivery. Please contact us at tulsacandleco@gmail.com for further details.

If you are unsatisfied with your product, you may also exchange it for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.